FAQ

Do you have a delivery service?

We offers a flat rate delivery service to your home or business. If you choose to have your items delivered, simply speak to Pivot Prime for more details.

Why is my item out of stock?

We strive to maintain availability of all items listed in our catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock. Most times, our co-workers can provide delivery information on an out of stock item.

What can I do if an item is out of stock?

We receives daily shipments of our products. If an item is out of stock, check the product page periodically for stock updates. Quantities are updated throughout the day to reflect current stock levels.

If I place my order online, how long will it take to be delivered?

We receives daily shipments of our products. If an item is out of stock, check the product page periodically for stock updates. Quantities are updated throughout the day to reflect current stock levels.

Return Policy

  • For item returns, contact us and we will setup a pickup. This service is not available in all areas. Please contact usfor pricing and scheduling.
  • Please complete this formand send the package back to our office. Please be sure to include a copy of your completed Return Packing Slip and a copy of your receipt / order confirmation in the return package.

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